Nov/Dec 1998 Feature Articles: How Can An ISO 9000 Quality System Improve The Bottom Line Of A Service Provider? - by John F. Young All In A Day's Work - by Marian L. Gaucher Memorandum of Understanding between the American Society for Nondestructive Testing and the Ministry of Natural Resources Canada concerning Harmonization of NDT Personnel Certification - by Rick Murphy The First Pan-American Conference for Nondestructive Testing Scrap Book CSNDT and NDE Institute of Canada Amalgamation - by Stu deWalle Safety: You and Chemicals in the Workplace - by Industrial Health and Safety Program, Ministry of Labour Technical Tips: In the Beginning - by John deLuca